Refund policy

Last updated: Mar 14, 2026

This Return & Refund Policy applies to all purchases made on antardus.com.
By placing an order on our website, you confirm that you have read, understood, and agreed to this policy in full.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be:

- Unused and unworn

- In original condition

- In original packaging

Items that do not meet these conditions will not be approved for return or refund.

2. How to Start a Return or Exchange

All returns, exchanges, and refund requests must be submitted through our official Return & Exchange Portal.

👉 Start here

Returns or refund requests submitted via email, chat, or payment providers will not be processed until they are properly submitted through the Return & Exchange Portal.

This system ensures accurate tracking, faster processing, and fair resolution for all customers.

3. Available Resolution Options

Depending on your order and return reason, one or more of the following options may be available:

✔ Instant Store Credit

- Issued immediately once approved

- May include bonus value

- Can be used storewide

- In many cases, no return shipment is required

✔ Exchange

- Exchange for a different size or color

- Processed with priority once approved

✔ Refund to Original Payment Method

  • Requires return shipment

  • Refunds are issued after the returned item has been received and verified to meet our return eligibility requirements. A 10% handling and processing fee will be applied to approved returns.

  • Processing time: 10 business days after inspection

  • Bank or payment provider processing times may vary

The available options are displayed clearly in the Return & Exchange Portal based on eligibility.

4. Returns

  • The customer is responsible for the cost of return shipping, unless the item is demonstrably defective or incorrect.
  • Customers are responsible for ensuring that returns are shipped using a trackable shipping method.
  • We assume no responsibility for returns that are lost in transit.

Return instructions, including the correct return address, will be provided after approval in the Returns and Exchanges portal.

5. Cancellations (before shipment)

Orders are processed shortly after placement.

  • Cancellation requests must be submitted as soon as possible.
  • Once an order has entered processing or preparation, cancellation may no longer be possible.
  • If cancellation is not possible, the order must be processed via the Returns and Exchanges Portal after delivery.

Submitting a cancellation request does not guarantee cancellation.

6. Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please submit a request via the Returns and Exchanges  portal within 7 days of delivery.

You may be asked to provide the following:

  • Your order number
  • Clear photos showing the issue

After review, we will offer an appropriate solution, such as a replacement, a credit, or a refund.

7. Refund Processing and Chargeback Protection

Refunds are processed only in accordance with this policy.

By placing an order with ANTARADUS, you agree that

  • Refunds are processed exclusively through our Returns and Exchanges Portal
  • Refunds are issued only after the return conditions have been met
  • Initiating a chargeback or payment dispute without first completing the return process will delay the resolution

In the event of a dispute, we actively provide payment providers with order tracking, delivery confirmation, return documentation, and customer confirmations.

8. Delayed or Missing Refunds

If you believe your refund is delayed:

  1. Check your bank or payment provider account again.
  2. Contact your payment provider directly (processing times vary).
  3. If the issue persists, submit a request via the Returns and Exchanges portal.

This ensures that your case is properly tracked and efficiently resolved.

9. Agreement During the Payment Process

By completing a purchase on antardus.com, you confirm and agree that:

  • You have read this Refund & Return Policy
  • . This policy applies to your order.
  • All returns, exchanges, and refunds must comply with the procedures described above.

This agreement is binding and applies to all payment methods used on our website.