Refund policy

Last updated: 2 August 2026

This Return & Refund Policy applies to all purchases made on antardus.com. By placing an order on our website, you confirm that you have read, understood, and agreed to this policy in full.

1. Return Eligibility

We accept return requests within 30 days of delivery. To be eligible for a return, items must be:

• Unused and unworn

• In original condition

• In original packaging

Items that do not meet these conditions will not be approved for return or refund. These conditions do not apply to items that are defective, damaged, or incorrect — see Section 6.

2. How to Start a Return or Exchange

All returns, exchanges, and refund requests must be submitted through our official Return & Exchange Portal at antardus.com/apps/17TRACK/returnpage.

Requests submitted via email or chat will be redirected to the portal so that they can be tracked and processed accurately. This ensures faster handling and a consistent outcome for every customer.

3. Available Resolution Options

Depending on your order and return reason, one or more of the following options may be available:

Instant store credit

• Issued immediately once approved

• May include bonus value above the item price

• Can be used storewide

• In many cases, no return shipment is required

Exchange

• Exchange for a different size or colour

• Processed with priority once approved

Refund to original payment method

• Requires the item to be returned

• Refunds are issued after the returned item has been received and verified

• Processing time: up to 10 business days after inspection

• Bank or payment provider processing times may vary

Handling and processing fee

A 10% handling and processing fee applies to standard change-of-mind returns requested between 15 and 30 days after delivery. This fee does not apply to:

• Cancellations made within 14 days of delivery under your statutory right to cancel

• Items that are defective, damaged, or incorrect

The available options and any applicable fee are displayed clearly in the Return & Exchange Portal before you confirm your request.

4. Return Shipping Costs

The customer is responsible for the cost of return shipping, except where the item is defective, damaged, or incorrect. In those cases ANTARADUS provides a prepaid return label at our own cost.

• Customers are responsible for ensuring that returns are shipped using a trackable method

• We assume no responsibility for returns lost in transit where our prepaid label was not used

Return instructions, including the correct return address, are provided after approval in the Return & Exchange Portal.

5. Cancellations Before Shipment

Orders are processed shortly after placement.

• Cancellation requests must be submitted as soon as possible

• Once an order has entered processing or preparation, cancellation may no longer be possible

• If cancellation is not possible, the order can be returned through the portal after delivery

Submitting a cancellation request does not guarantee cancellation. This does not affect your statutory right to cancel described in Section 7.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please submit a request through the Return & Exchange Portal within 30 days of delivery. You may be asked to provide your order number and clear photographs showing the issue.

After review, we will offer the following resolutions:

Compensation — keep the item

• A partial refund to your original payment method, issued immediately once approved

• No return shipment required

Store credit with bonus value — keep the item

• Issued immediately and usable storewide

• No return shipment required

Free replacement — keep the original item

• Sent with priority once approved, at no cost to you

Full refund to the original payment method

• The item must be returned to us

• We provide a prepaid return label at our cost — you do not pay return postage

• No handling or processing fee is deducted

• The full amount is refunded once the return is received and verified

The first three options are offered first because they are resolved immediately and require no return shipment. If you prefer a full refund, that option remains available to you at any point.

7. Your Statutory Rights

Nothing in this policy affects your legal rights as a consumer in the United Kingdom.

• Under the Consumer Contracts Regulations 2013 you may cancel an online order within 14 days of delivery for any reason and receive a full refund, including standard outbound delivery costs

• Under the Consumer Rights Act 2015 you have a short-term right to reject goods that are faulty, not as described, or not fit for purpose within 30 days of delivery, and to receive a full refund at no cost to you

Where any term of this policy conflicts with your statutory rights, your statutory rights take precedence.

8. Refund Processing and Disputes

By placing an order with ANTARADUS, you agree that:

• Refunds are processed through our Return & Exchange Portal

• Refunds are issued once the applicable return conditions in this policy have been met

• Raising a payment dispute before contacting us will delay rather than accelerate resolution

In the event of a dispute, we provide payment providers with order tracking, delivery confirmation, return documentation, and customer correspondence.

9. Delayed or Missing Refunds

If you believe your refund is delayed:

1. Check your bank or payment provider account again.

2. Contact your payment provider directly, as processing times vary.

3. If the issue persists, submit a request through the Return & Exchange Portal.

10. Contact

Email: info@antardus.com

Opening hours: Monday to Friday 9:00 – 18:00, Saturday 9:00 – 17:00, Sunday closed

Response target: 24 – 48 hours