When your order has been dispatched, you will receive an e-mail with a track and trace code. You can enter this track and trace code on our Track your order page. When you enter the track and trace code here, you can follow the states of your order live.

To return an item or request a refund, please follow these steps:

1. Submit your request through the official portal

All return, exchange, and refund requests must be submitted through our Return & Exchange Portal.

Click Start here on our website to begin your request.

Important:

Requests sent via email, chat, or payment providers will not be processed until they are submitted through the portal.

We proudly offer free worldwide shipping on all orders to more than 65 countries.

Orders are typically processed within 1-3 working days and delivered within

6-10 working days after dispatch.

You can track your shipment using the tracking link provided or via our dedicated tracking page once your order has been shipped

We provide over 35 payment options, including major providers like Mastercard, Visa, American Express, and Apple Pay, as well as various local payment methods to meet your preferences.

Yes, you can update your shipping address within 24 hours after ordering.

To make changes, please contact our customer service team with your order number and the updated shipping address as soon as possible.